Privacy Policy

1. Who We Are

Lunaris is a digital design and marketing agency based in Warsaw, Poland. We are the data controller for the personal information collected through this website. If you have any questions about this policy or how your data is handled, you can reach us at info@lunaris.com.

2. Information We Collect

We collect information you provide directly to us: your name, email address, and any details you include when you contact us through our contact form or subscribe to our newsletter.

We also collect limited technical information automatically when you browse the site, such as your device type, browser, approximate location, and how you interact with our pages. This is collected through cookies and similar technologies described below.

3. How We Use Your Information

We use the information we collect to respond to your enquiries, send you the newsletter you subscribed to, improve our website and services, and understand how visitors use our site so we can make it better.

We do not sell your personal information, and we only send marketing emails to people who have asked to receive them. Every newsletter includes an unsubscribe link, and unsubscribing takes effect immediately.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process your data on the following bases: your consent (for the newsletter and non-essential cookies), the performance of steps you have requested (responding to enquiries), and our legitimate interests in operating and improving our website.

5. Cookies & Analytics

This site uses cookies and similar technologies to keep the site working properly and to measure how it is used. Analytics data is aggregated and used only to understand overall site performance — not to identify individual visitors.

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect how some parts of the site behave.

6. Sharing Your Information

We share personal information only with service providers who help us operate this website and deliver our services — such as email delivery and website hosting providers — and only to the extent necessary for them to perform those functions. These providers are bound by their own privacy obligations and our instructions.

We may also disclose information where required by law or to protect our legal rights.

7. Data Retention

We keep your personal information only as long as we need it for the purposes described in this policy: newsletter data until you unsubscribe, enquiry data for as long as needed to handle your request and any follow-up, and analytics data in aggregated form.

8. Your Rights

You have the right to access the personal data we hold about you, correct it, delete it, restrict or object to its processing, and receive a copy of it in a portable format. Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, email us at info@lunaris.com. If you believe we have not handled your data properly, you also have the right to lodge a complaint with your local supervisory authority — in Poland, the President of the Personal Data Protection Office (UODO).

9. Changes to This Policy

We may update this policy from time to time as our services or legal requirements change. The date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.

10. Contact Us

For anything related to your privacy or this policy, contact us at info@lunaris.com or by phone at +48-739-567-890. We aim to respond to all privacy requests within 30 days.